Summary
HOLIDAYMAKERS with queries about their flights are being ripped off by greedy airlines, a People investigation reveals.
Passengers are forced to call expensive premium helplines if the specific information they need is not available online.See the full content of this document
Extract
Prepare for Rip-Off ; Airline 'Helplines' Cost You Up to Pounds 1 a Minute
Airline websites can also make trawling for answers too difficult and time consuming.
And customers without internet access have no choice but to ring the numbers anyway...See the full content of this document
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