Prepare for Rip-Off ; Airline 'Helplines' Cost You Up to Pounds 1 a Minute

The PeopleMay 16, 2010

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Summary


HOLIDAYMAKERS with queries about their flights are being ripped off by greedy airlines, a People investigation reveals.

Passengers are forced to call expensive premium helplines if the specific information they need is not available online.

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Extract


Prepare for Rip-Off ; Airline 'Helplines' Cost You Up to Pounds 1 a Minute

Airline websites can also make trawling for answers too difficult and time consuming.

And customers without internet access have no choice but to ring the numbers anyway...

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